Refund policy

This translation is provided for convenience. The Polish version of this document is legally binding.

1. Complaint procedure

Any complaints related to the goods or the performance of the sales agreement may be submitted by e-mail to: info@laptopguru.pl

If in doubt, you can contact us by phone: +48 725 862 913. To help us process your complaint quickly, we recommend including: your name and surname, address, e-mail address, phone number, the subject of the complaint and the order number (if possible), together with your request, the circumstances describing the defect, the date the defect was discovered and, where possible, photos of the defect (when submitting a complaint by e-mail).

We will respond to the complaint within 14 days of receiving it.

If the goods have a defect, the customer may:

submit a declaration of price reduction or withdrawal from the sales agreement, unless we immediately and without undue inconvenience to the customer replace the defective goods with defect-free goods or remove the defect.

This limitation does not apply if the goods have already been replaced or repaired by us, or if we have failed to fulfil the obligation to replace the goods with defect-free goods or to remove the defect. Instead of the removal of the defect proposed by us, the customer may demand replacement of the goods with defect-free goods, or instead of replacement demand removal of the defect, unless bringing the goods into conformity with the agreement in the manner chosen by the customer is impossible or would require excessive costs compared with the manner proposed by us.

demand replacement of the defective goods with defect-free goods or removal of the defect. We are obliged to replace the defective goods with defect-free goods or remove the defect within a reasonable time and without undue inconvenience to the customer.

However, we may refuse to satisfy the customer's request if bringing the defective goods into conformity with the sales agreement in the manner chosen by the customer is impossible, or, compared with the other possible manner, would require excessive costs. The costs of repair or replacement are borne by us.

2. Return procedure

A customer who is a consumer and has made a purchase in our online store may withdraw from the concluded sales agreement without giving any reason within 30 days of receiving the goods.

The consumer may withdraw from the sales agreement by submitting a declaration of withdrawal to us.

The declaration may be sent by e-mail to: info@laptopguru.pl

Sending the declaration before the deadline expires is sufficient to meet the deadline.

The consumer is obliged to return the goods to us immediately, but no later than within 30 days of the day of withdrawal from the sales agreement. Sending the goods to our address before this deadline expires is sufficient to meet it.

We are obliged to refund all payments made by the consumer, including the cost of delivering the goods to the consumer, immediately and no later than within 14 days of receiving the consumer's declaration of withdrawal. However, we may withhold the refund until we have received the goods back or the consumer has provided proof of sending them back, whichever occurs first.

If the consumer exercising the right of withdrawal chose a delivery method other than the cheapest standard delivery offered by us, we are not obliged to refund the additional costs incurred by the consumer.

In the event of withdrawal, the consumer bears only the direct costs of returning the goods.

Goods in categories such as:

• desktop and tower computers,

• printers,

• monitors,

• projectors

due to their nature cannot be returned by regular post, so the cost of returning them in the event of withdrawal may be higher than a regular postal parcel.

We refund payments using the same payment method used by the consumer, unless the consumer has expressly agreed to a different refund method that does not involve any costs for them.

The consumer is liable for any diminished value of the goods resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We process payment refunds once a week, on working Fridays, after the return has been approved and its status changed to Return Approved.