Yes — and it's our standard. We'll film a short video of the exact unit that will be shipped to you: the casing, screen, keyboard, and the system running. Not a “similar unit” — yours.

Just click “Request a video review” on the product page or simply write to us. Want to see something specific — the underside, the ports, a corner of the lid? Tell us what exactly and we'll film it.

Honestly: 3–4 hours of normal work — browser, documents, video calls. We don't promise “a dozen hours”, because in a used laptop that's simply not true.

If battery life is critical for you, write to us before buying. We'll run a powercfg /batteryreport for the specific unit and give you its Design Capacity, Full Charge Capacity and cycle count — in black and white.

Yes, always. Plug it in and charge from the first minute.

We say it straight: it's a compatible replacement charger with specs matching the laptop, not the manufacturer's original. We'd rather tell you now than surprise you when you open the box. Want the original? Write to us — we'll check if we have one for this model.

These are off-lease machines, so natural signs of use are possible — small scuffs, light wear near the palm rest. The photos on the product page are our own photos of real units, not manufacturer renders.

If cosmetic condition matters to you — write to us before buying. We usually have several units of the same model and will pick the best-preserved one for you. It costs nothing.

We check every screen against solid backgrounds: white, black and colored. Only screens free of defects that would interfere with work make it to sale.

Want to be sure? Ask for a photo of the screen on a white background or a video — we'll do it on request, with no obligation on your side.

Windows 11 Pro — original, activated, in Polish. Plus the LibreOffice suite (a Word and Excel equivalent) and a browser. Turn it on and work — nothing to install.

Need a different language version or a different OS? Write to us — we'll tell you what can be done for this specific model.

It's listed on every product page, in the “Specifications” table. Most often it's a US (QWERTY) layout with Polish-character stickers — you type Polish characters normally, with the right Alt key.

We're upfront about this because it's the most common source of disappointment when buying a used laptop — and the most common reason for returns across the industry. Not sure? Ask about the specific unit before you buy — we'll answer within minutes.

Shipping is free. Orders placed by 12:00 ship the same business day; later orders ship the next one.

Need it by a specific date? Write to us and we'll tell you exactly when the parcel will go out.

A 12-month warranty. If something goes wrong, the choice is yours: money back or a replacement of equal value. You also have 30 days to return the laptop, no questions asked.

But frankly — we'd rather you never needed any of it. That's why we show you the laptop on video before you buy, instead of promising repairs after.

Yes, we issue a VAT invoice with every order. Buying for a company and need something extra? Write to us and we'll prepare it.